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3 Myths From Joe and Jacob

17 Sep

Myth 1: One device can change school students and teachers

Click For a Video WOOO

Myth 2: Students of the same age develop at the same rate–for example, everyone in 3rd grade is 8 years old. All 8 year olds read and write at the same level. Successful 8 year olds move on to 4th grade–failure is staying back.

Myth 3: Students as customers, education as product, teachers as customer service representatives.

From Charles Emery, Tracy Kramer, Robert Tian’s article “Customers vs. Products: Adopting An Effective Approach to Business Students”:

“Student-customer satisfaction directly correlates to larger enrollments: Happy student stay in school, so retention rates remain high; happy students tell their high-school friends, so recruitment numbers are higher ….”

Customer Service in Higher Education: Finding a Middle Ground

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Posted by on September 17, 2013 in Uncategorized

 

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